GLOWBOROUGH · SUPPORT

Glowborough Support

Published by Sarper Dijital Teknolojiler ve Kiralama A.Ş.

Found a bug or have a question? Email dev@sarperdijital.com and we will reply as soon as we can. If you can, tell us your level number and your iPhone model.

Common questions

I’m stuck on a puzzle. What can I do?: Tap the ? button and the game shows the next few steps of a path that works. Hints are free and unlimited. Solving without hints earns a little more Glow, but you never have to.
Do I need an internet connection or an account?: No. Glowborough plays fully offline and has no accounts.
I bought the full story. How do I get it on a new device?: Sign in with the same Apple Account, open the game’s Settings and tap “Restore Purchases.”
How do I get a refund?: Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.
How do I start over?: Open Settings in the game and choose “Reset progress.” Your levels, Glow, town and story start again from the beginning. A purchase you made stays.
Can I turn the music or sounds down?: Yes. Settings has separate volume sliders for music and sound effects, and a switch for haptics.
Which languages does the game support?: English, German, French, Spanish, Brazilian Portuguese, Japanese, Korean and Traditional Chinese. The game follows your iPhone’s language; you can also pick a language for Glowborough alone in iPhone Settings → Apps → Glowborough → Language.
Is Glowborough suitable for kids?: Yes. It has no ads, no chat, no timers and collects no personal data. Purchases can be limited with Apple’s Screen Time and Ask to Buy.