Refund & Cancellation Policy

The short version

• Cancel a monthly subscription anytime in My account → Manage billing.
• Cancellation takes effect at the end of the month you already paid for. No partial-month refunds.
• Cancel during a free period and you are not charged the monthly fee.
• Setup fees and one-time services are refunded in full if we have not started the work yet.
• Custom projects follow their quote or contract.

Monthly subscriptions

• You can cancel anytime online in My account → Manage billing (the Stripe Customer Portal), or by emailing info@sarperdijital.com.
• When you cancel, no further monthly charges are made. Your automation keeps running until the end of the current billing period, then it stops.
• Monthly fees already charged are not refunded, in full or in part, unless the law requires it or we failed to provide the service during that month.
• If you forgot to cancel before a renewal, email us within 7 days of the charge and we will review it in good faith.

“First month free” and free trials

• First month free: you pay the setup fee at checkout and the monthly fee starts 30 days later. Cancel before then and you are never charged the monthly fee. The setup fee follows the setup-fee rules below.
• Free trial (no setup fee): if a product offers a free trial, nothing is charged at checkout. Cancel before the trial ends and you are not charged.
• We email a reminder about 3 days before the free period ends.

Setup fees

• If you cancel before we start the setup work, we refund the setup fee in full.
• Once setup work has started, the setup fee is not refundable, because it pays for work already done for you.
• If we cannot deliver the setup described on the product page (for example because the integration is not technically possible on our side), we refund the setup fee in full.
• Delays caused by third-party approvals (for example WhatsApp Business or Meta account reviews), or by missing access or content from you, are not a reason for a refund, but we will keep you updated.

One-time services

This covers fixed-price services such as the SEO Audit and Meta or Google Ads account setups.

• If you cancel before we start the work, we refund the payment in full.
• Once the work has started, we do not refund it, but if the result does not match the scope on the product page, tell us within 14 days of delivery and we will fix it.
• If we cannot deliver the service, we refund the payment in full.
• Ad spend is paid by you directly to Meta or Google and is never refunded by us.

Custom projects

Websites, online stores, apps and other custom work are priced by quote. The payment schedule, milestones, cancellation terms and any refunds are set in that quote or contract. If it says nothing about refunds, work already completed and accepted is not refunded, and unused prepaid amounts for work not yet started are refunded.

Third-party fees

Fees you pay to other companies, such as Meta’s WhatsApp message fees, ad spend, domain names, app store fees or your store platform’s subscription, are billed by them and are not refundable by us.

How refunds are paid

Approved refunds go back to the original payment method through Stripe. Stripe usually sends them within a few days, and your bank may take 5–10 business days to show them.

How to ask for a refund

Email info@sarperdijital.com from the email on your account, with your order number and the reason. We reply within 5 business days. If you have a problem with a charge, please contact us before disputing it with your bank so we can fix it quickly.

Contact us

Questions about cancellations or refunds? Email info@sarperdijital.com or write to Sarper Labs, 311 60th St, Suite 413, West New York, NJ 07093, USA.