Terms of Service

Who can use our services

Our services are made for businesses. You must be at least 18 and able to enter a contract. If you order for a company, you confirm you are allowed to bind that company, and “you” means the company.

Your account

• Give us accurate details and keep them up to date, including your billing details.
• Keep your password safe. You are responsible for what happens in your account.
• Tell us right away at info@sarperdijital.com if you think someone else used your account.
• If you pay as a guest, we create an account for your order after the payment succeeds.

What we sell

• Done-for-you automations (for example WhatsApp, Instagram, Telegram and reporting automations): a one-time setup fee for our setup work, plus a monthly subscription for running, hosting and supporting the automation.
• One-time services (for example the SEO Audit and Meta or Google Ads account setups): one payment for the scope described on the product page.
• Custom projects (websites, online stores, apps and similar): priced by a written quote. If a quote or a separate contract is signed, it governs that project, and these terms apply where it is silent.

Each product page describes what is included and the usual timeline. Timelines are estimates and depend on you giving us access, content and answers on time.

Prices, payment and taxes

• Prices are in US dollars and are shown before you pay.
• Payments are processed by Stripe. By paying, you authorize us (through Stripe) to charge your payment method for the amounts shown.
• Sales tax may be added where the law requires it.
• We may change subscription prices for future billing periods. We will email you at least 30 days before a price change applies to you, and you can cancel before it takes effect.

Automatic renewal

Monthly subscriptions renew automatically every month at the price shown at checkout, and the amount is charged to the payment method you gave us, until you cancel. Before you pay, the checkout page shows the price, the billing period, when the first monthly charge happens, and asks you to agree to automatic renewal. After you buy, we email you a confirmation with these terms and how to cancel.

• “First month free”: you pay the setup fee today. The monthly fee starts 30 days later and then renews every month. If you cancel before the 30 days end, you are not charged the monthly fee. The setup fee is not part of the free month.
• Free trial: if a product offers a free trial (with no setup fee), you pay nothing today but must enter a card. When the trial ends, the monthly fee is charged automatically and then every month, unless you cancel before the trial ends.
• We email a reminder about 3 days before a free period ends and before each monthly renewal.
• A plan never combines a free trial and “first month free.”

How to cancel

You can cancel anytime online: go to My account → Manage billing (the Stripe Customer Portal) and cancel the subscription. You can also email us at info@sarperdijital.com. Cancellation stops future charges. Your service keeps running until the end of the period you already paid for, and then it stops. Refunds are covered by our Refund & Cancellation Policy.

Failed payments

If a renewal payment fails, Stripe will retry it and we will email you. If it still cannot be collected, we may pause or end the service until the balance is paid.

Third-party platforms and their fees

Many of our services connect to platforms we do not control, such as WhatsApp and the WhatsApp Business Platform, Instagram and Facebook (Meta), Google, Telegram, Shopify, WooCommerce, Stripe and your CRM. You need your own accounts with them and must follow their terms and policies. Their fees are billed by them directly to you and are not included in our prices, for example Meta’s WhatsApp message fees or your ad spend on Meta and Google. These platforms can change their features, rules, prices or approval decisions at any time. We are not responsible for their outages, account restrictions or decisions, but we will help you adapt our setup where we reasonably can.

Your content and data

• You keep all rights to the content, data, logos and materials you give us (“client content”). You give us permission to use them only to provide the services to you.
• You confirm you have the right to give us that content, including personal information about your customers, and that you have given any notices and obtained any consents the law requires (for example for marketing messages on WhatsApp, SMS or email).
• We handle your customers’ personal information only to provide the services and as our Privacy Policy describes.

Acceptable use

You agree not to use our site or services to:

• Send spam or messages to people who did not agree to receive them.
• Break any law, or the rules of WhatsApp, Meta, Google or another connected platform.
• Sell or promote illegal, fraudulent, deceptive or harmful products or content.
• Infringe anyone’s intellectual property or privacy rights.
• Attack, overload, scan or try to break into our systems, or get around limits or security.
• Copy, resell or reverse engineer our services, except as the law allows.

We may suspend or end service that breaks these rules, and we will tell you why when we can.

Intellectual property

The site, our software, automation templates, workflows and know-how belong to Sarper Labs or our licensors. While your subscription is active, you get a non-exclusive, non-transferable right to use the automation we set up for your business. For custom projects, ownership of the final deliverables is set by the quote or contract; if it says nothing, you own the final deliverables made only for you once paid in full, and we keep our pre-existing tools and reusable components and license them to you for use with those deliverables.

AI features

Some automations use AI to draft replies or summaries. AI output can be wrong or incomplete. You are responsible for reviewing how it is used with your customers.

Disclaimers

We provide our services with reasonable care and skill. Apart from that, and to the extent the law allows, the site and services are provided “as is” and “as available,” without other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise any specific sales, leads, rankings, ad results or uninterrupted operation, because these depend on many things outside our control.

Limitation of liability

To the extent the law allows: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data; and (b) our total liability for any claim related to the site or services is limited to the amount you paid us for the service in question in the 12 months before the claim arose. These limits do not apply to liability that cannot be limited by law.

Indemnity

You will defend and compensate us for third-party claims caused by your client content, your messages to your customers, or your breach of these terms or of a platform’s rules.

Ending the agreement

You can stop using our services and cancel at any time as described above. We may end a subscription with 30 days’ notice, or right away for a serious breach of these terms. Sections that by their nature should survive (for example payment owed, intellectual property, disclaimers and limitation of liability) survive.

Governing law and disputes

These terms are governed by applicable law. Disputes are decided by the courts that have jurisdiction under applicable law, except that either party may bring a claim in small claims court where it qualifies. Before filing a claim, please email us so we can try to solve it informally within 30 days. Nothing here takes away rights you have under consumer protection laws that cannot be waived.

Changes to these terms

We may update these terms. We will change the “Last updated” date and, for important changes, email account holders before the change takes effect. The version you agreed to at checkout applies to that purchase until your next renewal after the change.

Other terms

If part of these terms cannot be enforced, the rest still applies. Not enforcing a right is not a waiver. You may not transfer these terms without our consent; we may transfer them as part of a merger or sale of our business. These terms, the Refund & Cancellation Policy, the Privacy Policy and any signed quote or contract are the whole agreement between us about the services.

Contact us

Questions about these terms? Email info@sarperdijital.com or write to Sarper Labs, 311 60th St, Suite 413, West New York, NJ 07093, USA.